Voice & IVR Integration

AI-Powered Phone Systems & Voice Assistants

Voice and IVR integration connects AI to your phone systems. Build intelligent voice assistants that understand natural language, handle customer calls, route to agents with context, and automate phone support. Reduce call center costs while improving customer experience.

Getting Started

1. Contact Center Assessment (Free consultation) Discuss current contact center platform, call volume, common call types, integration requirements.

2. Voice Integration Scoping (1-2 weeks, £5k-£8k) Review contact center APIs, assess integration complexity, test sample calls, estimate timeline and cost.

3. Implementation (12-18 weeks, £40k-£100k) Integrate contact center, build AI voice pipeline, test with real calls, train agents, phased rollout.

Get Started

Frequently Asked Questions

Traditional IVR: Touch-tone menus ("Press 1 for..."), rigid, frustrating. Voice AI: Natural language ("I need to check my order"), conversational, understands variations. Voice AI can handle complex queries traditional IVR can't.
95-98% for clear speech in quiet environment. 85-92% in noisy environments or strong accents. Modern STT (Google, AWS, Azure) handle accents well. AI can ask for clarification when confidence is low. Improves with accent-specific training.
Likely yes. We integrate with major platforms: Genesys, Five9, NICE inContact, Twilio, AWS Connect. Legacy PBX systems require SIP trunk integration (more complex). Provide your contact center platform and we'll confirm compatibility.
12-18 weeks typical. Week 1-3: Contact center integration. Week 4-9: AI pipeline build. Week 10-13: Testing and optimization. Week 14-18: Agent training and rollout. Complex contact centers or custom requirements add 4-6 weeks.
Initial build: £40k-£100k depending on contact center platform and complexity. Ongoing costs: £1k-5k/month (speech services, AI APIs, telephony). ROI typically 12-24 months for call centers handling 5k+ calls/month.
AI transfers call to agent queue with context: conversation transcript, customer data, identified intent. Agent sees screen pop with all information before picking up. No "can you repeat that"— seamless handoff. Warm transfer option (AI explains to agent before connecting customer).
Can integrate voice biometrics for secure authentication (replacing PINs). Technology from Nuance, Pindrop, or custom models. Useful for banking, healthcare where security is critical. Add 3-4 weeks to project for biometrics integration.
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