Digital humans

A human-like assistant for moments where reassurance and clear guidance matter.

{'text': 'Guide people through a process step by step, without rushing them.'}

{'text': 'Give a consistent front-desk experience across web, kiosk, or internal screens.'}

{'text': 'Keep help available outside office hours without losing the option to speak to a person.'}

A digital human can work well when people need talking through something, not just pointed at a help article. Used in the right place, it can make a service feel clearer and more approachable. Used in the wrong place, it is just an expensive distraction.

We start by checking whether a digital human is actually the right interface. If it is, we design what it should say and do, connect it to the right information, and test it with real users. We also plan sensible handover to humans, so nobody gets stuck.

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Frequently Asked Questions

What is it?

A digital human is an on-screen character that can speak and respond like an assistant, backed by conversational AI and your business information.

What does it do?

It explains, guides, answers questions, and can pass people to your team with a summary when someone needs a human.

Why you might need it

If your journeys are confusing, high-stakes, or need careful explanation, a more human interface can reduce drop-off and repeat contact.

When its useful

Reception and visitor help, onboarding, training support, health and public services, and complex customer journeys where people want reassurance.

Why we do it

Because the success of a digital human is mostly about the words, the flow, and the information behind it. We focus on making it genuinely helpful, not just ‘impressive’.

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