Agentic commerce

Help customers choose what to buy, and cut down the back and forth for your team.

{'text': 'People find the right product faster, with clear comparisons and recommendations.'}

{'text': 'Fewer order and delivery questions reaching your team, because common ones are handled in chat.'}

{'text': 'It works properly when it can check your product data, stock and order info, instead of guessing.'}

Agentic commerce is a way of using AI in online shopping so customers can ask questions and get guided to the right product, rather than hunting through pages and filters. It can also deal with the usual order questions, and pass people to your team with the context they need. The point is simple: make buying easier and reduce the number of repetitive queries you have to handle.
We keep it practical. We start by picking one or two customer journeys that matter, like “help me choose” or “where’s my order?”, and agree what the assistant should and should not do. Then we design the conversation, connect it to your systems, and test it with real queries. After launch we keep an eye on it, improve the answers, and tidy up the dead ends so it gets better over time.
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Frequently Asked Questions

It’s an AI assistant for your shop that helps people choose products and sort out common questions, using your product catalogue and order systems.
It helps customers compare products, answer pre-purchase questions, and handle everyday order queries. If someone needs a person, it hands over with a short summary.
If customers get stuck choosing the right product, or your team spends a lot of time answering the same order and delivery questions, this is worth looking at.
It works best when your product data is in decent shape and you can connect to stock, orders and customer records. It is especially useful for larger catalogues and higher-consideration products.
Because most ‘shop bots’ disappoint people. They waffle, send customers in circles, or end up as a glorified FAQ page. We build assistants that use real data, know when to hand over, and can be improved over time.
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