Since 2017, TheBotForge has been building production-grade AI systems for enterprises across finance, healthcare, retail, and public sectors. We design, build, and deploy conversational AI that solves real business problems - from customer support automation to intelligent process orchestration.
We believe AI should augment human capability, not replace it. Our mission is to build AI systems that handle the repetitive, time-consuming work -freeing your teams to focus on strategic, creative, and relationship-driven tasks.
What This Means in Practice:
We Build Production AI Systems
Not proofs of concept or demos—production systems that handle real customer interactions, process documents at scale, and make intelligent decisions 24/7. Our clients deploy our work to serve millions of end users.
Core Capabilities:
Technology Stack:
We work across platforms: Google Vertex AI, AWS Bedrock, Azure OpenAI, Anthropic Claude, custom RAG systems, agent frameworks (LangChain, LlamaIndex), and traditional NLU platforms (Dialogflow CX, Rasa, Lex). We choose tools based on your requirements, not vendor preferences.
Discovery First
We start by understanding your process, constraints, and success criteria. What manual work costs time and money? What's the business case for automation? Where do humans add unique value?
Iterative Build
Build in phases: MVP → pilot → scale. Test with real data, refine based on usage, expand gradually. Avoid big-bang deployments that fail.
Human-in-the-Loop
Design for 80-95% automation with human review for edge cases, critical decisions, or regulatory requirements. AI handles volume, humans handle exceptions.
Measure & Optimize
Track metrics: automation rate, accuracy, time saved, cost reduction. Continuously improve models, expand to new scenarios, reduce manual intervention over time.
2017 - Founded
Started building conversational AI when chatbots were mostly rule-based scripts. Focused on NLU platforms like Dialogflow and Rasa.
2018-2019 - Enterprise Clients
Deployed chatbots for major UK retailers, financial services, and hospitality brands. Learned what works at scale vs. what breaks.
2020-2021 - COVID Acceleration
Rapid shift to digital channels drove demand for conversational AI. Built systems handling 10k-100k+ interactions per month.
2022 - LLM Integration
GPT-3 arrived. We integrated LLMs into production systems—RAG for knowledge retrieval, function calling for actions, fine-tuning for domain expertise.
2023 - AI Agent Era
Shifted from simple chatbots to intelligent agents: multi-step reasoning, tool use, orchestrating complex workflows. Claude, GPT-4, open-source models.
2024-2026 - Process Automation Focus
Expanded beyond conversational AI into document processing, email automation, data intelligence. AI that doesn't just chat—it acts.
We partner and work with with leading AI and cloud platforms to deliver best-in-class solutions:
Industry Recognition:
Free Consultation (30 minutes)
Discuss your automation opportunities, technical requirements, and business case. No sales pitch—just honest assessment of whether AI can help.
Discovery & Feasibility
Detailed process mapping, technical feasibility, integration assessment, ROI analysis. Clear go/no-go decision with business case.
Pilot Project
Build, test, deploy a production system. Measure results, refine, then scale to broader use cases or higher volumes.
London Office:
Rivvia, 11 Slingsby Place
London, United Kingdom, WC2E 9AB
COVENT GARDEN TUBE STATION - 3 MINUTES
Remote-First Team:
While our registered office is in London, we operate as a remote-first company with team members across the UK and Europe. We meet clients on-site when needed, but most collaboration happens remotely.
Get In Touch:
